WPA Reviews

Family have been with WPA since 2015 after being priced out from BUPA. Had major surgery 3 years ago within 5 days of diagnosis against a predicted 30 weeks in the NHS. And oh that hospital experience was something else. Actually comfortable! We went through Covid together, the wonderful Lucy Long as usual advising and looking after us like a mum. Renewing.

Date of experience: 23 April 2024

First class customer experience with WPA. Huge thank you to Flo for going above and beyond to resolve a last minute issue (my fault) to ensure I didn’t endure any additional stress. A credit to WPA

Date of experience: 25 April 2024

Automatic letters, no human responses to my emails sent asking why they have not paid out the entire entitlement for my claim. Whilst they have now corrected their error (I only found out by checking my bank account!), still no response to my emails no apology which is very poor customer service.

Date of experience: 12 April 2024

I have been with WPA a number of years now and made quite a few claims.
They have always been helpful, professional and empathetic. Great service thank you.

Date of experience: 26 April 2024

Excellent, efficient and stress free service, whether by phone, app or email.
Of all the health providers I have used in the past, WPA have been the best

Date of experience: 01 April 2024

Excellent health insurance! Good website and easy to claim. Staff are knowledgeable polite and efficient.
Many thanks

Date of experience: 25 April 2024

They employ proper human beings, not script reading, robots masquerading as humans. A large organisation but with a small organisation’s personal service. Would recommend to anyone considering PMI before defaulting to Aviva, BUPA or the like. Easy, hassle free claims process too.

Date of experience: 24 April 2024

Too much faffin about used to be easier hadn’t claimed for ages put in ,finally ,a £69 claim only to be declined so have cancelled direct debit…..bye bye

Date of experience: 23 April 2024

Fabulous customer service and speedy response to all queries. It’s not good needing an operation but when you are helped quickly and sympathetically it makes the experience easier

Date of experience: 26 April 2024

App was easy to use, intuitive and informative. Staid at the start what was required and straightforward to upload photo.

Date of experience: 19 April 2024

Submitted my claim on Sunday 14 April, and funds were in my account by 18 April. Brilliant service and easy to use platform make WPA a great company to deal with. Many thanks, highly recommended!

Date of experience: 18 April 2024

My experience with WPA has been fantastic. The remote GP service has really helped in times of need.

Date of experience: 10 April 2024

Excellent service - nothing is too much trouble and there is no hint of any unwillingness to accept a valid claim

Date of experience: 24 April 2024

I have an appointment on Saturday morning for an injury to my finger and have managed to get the claim processed in 2 days. Wonderful service as always and special shoutout to Michelle Mills for going above and beyond like all staff at WPA do!

Date of experience: 18 April 2024

Excellent efficient service. Every time I have to contact WPA they have been exceptional, I couldn’t recommend them more

Date of experience: 19 April 2024

BEWARE! I’ve been with WPA since 2012 and have felt secure in the knowledge that although the premiums were expensive, in my old age I would have good medical cover. In 2023 for the first time, I claimed the equivalent of my premium because of spinal fractures. I had been insured on a pooled risk basis and without advance notice I was switched to premiums based on my claims of the previous year. The premium was increased by 50%. The company claimed that they are entitled to do this because it’s a new contract. I no longer take any private medical insurance due to the lack of transparency about how premiums are calculated and the large number of excluded conditions in the policy. The basis for calculating the cost of premiums should be clear to customers when they enter into a contract and not based on claims history
when a customer has not been warned that their claim will affect their next premium.

Date of experience: 29 December 2023

Teresa was very helpful and kindly took the time to guide me through the signing in process; thank you!

Date of experience: 25 April 2024

Im new to WPA & the service so far has been excellent. I have submitted my first claim for dental treatment & this was processed very promptly & with ease. Highly recommend!

Date of experience: 16 April 2024

Just such brilliant people to deal with. Having had a particularly bad year for health with an 8 night hospital admission, MRI scans physio, X rays etc they have always stood by me. I was expecting a huge increase in my premiums this year....no!! the increases are not claim related. Currently recovering from a back injury but discovered the cause now. Arthritis...good news is physio should manage the condition and WPA are helping with this.

Date of experience: 10 April 2024

Without a doubt this is the most professional service I have received as a patient. The lady I spoke to today was so helpful and reassuring. Would recommend wpa to friends and family.

Date of experience: 17 April 2024